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GrubHub

Grubhub: That Grubhub Feeling

How Grubhub and Known Won Hearts, Stomachs and Awards With 'That Grubhub Feeling'

Grubhub Wants to Tell You How You’re Feeling About Food

Known Delivers That Grubhub Feeling

Watch The Newest Commercials From Grubhub and More

Embedded Campaign Strategy

Brand Strategy

Creative

Production

Everybody knows the feeling when you’ve let hunger get to the point of anger – hangry. But what do you call it when whatever food you’ve been dreaming about finally hits your lips? No matter what fare you choose to satisfy your craving, your Grubhub order will come on time, at the lowest price…and with a particular feeling that’s been difficult to describe until now. To prove Grubhub is all about the food and satisfying the customers they serve, Known developed an entirely new lexicon of emotions as part of “that Grubhub Feeling” campaign, finally defining the polar opposites of hangry, like “Chewphoria,” “Meatitation,” and “Ensushiastic,” just to name a few.

Ultimately, we work every day to create a deeper connection with our diners and the food they love – this work truly celebrates the moment of joy that comes when your order has arrived, and you are savoring the moment of digging in.

Take Charge Of Your Trading

Moomoo, the global investment trading platform, needed a buzz-worthy introduction to the U.S. market. This called for an epic campaign without the epic budget. Known brought Moomoo’s signature orange bull logo to life using generative AI. The bull and its riders are shown barreling through New York City streets, gyms, happy hours, the stock exchange and even the subway - reinforcing that Moomoo’s tools help users ride the market anytime, anywhere. The tagline 

 captures the control Moomoo gives users over their investing.

Creative that would have historically involved a multi-day shoot followed by visual effects was accomplished in a fraction of the time with AI, delivering impact far beyond the budget. The bull charged across OOH, digital, social and TV, with attention-grabbing takeovers of iconic New York locations, starting with Grand Central, followed by Penn Station, Citi Field, and beyond. This campaign put Moomoo in the spotlight, staking its claim in the U.S. with the bold, culture-shaping work Known does best. Now, onto the next big city.

As a new investment app about to enter a crowded fintech landscape, Stackwell Capital sought Known to articulate its market positioning and authentically connect with its primary audience of Black Americans.

Stackwell: You Belong Here

As a new investment app about to enter a crowded fintech landscape, Stackwell Capital sought Known to articulate its market positioning and authentically connect with its primary audience of Black Americans. Understanding Stackwell’s genuine desire to empower the Black community and close the racial wealth gap led to a brand belief system that embodied the tenets of authenticity, empowerment, and progress in order to create real, meaningful, generational change.

The belief system was anchored by a north star that spoke directly to the very community Stackwell inspired to uplift: you belong here.

For generations, Black Americans were excluded from the financial space. It led to a belief that it wasn’t for them. Stackwell rejected that idea, imbuing a sense of belonging and welcomeness that came to life through a VizID and creative that empowered audiences to become that initial spark of change that would last generations.

Known developed a visual identity and brand voice for one of Detroit's most iconic structures. 

Book Tower: Every Story Has A Story

Designed for the Book Brothers by famed architect Louis Kamper, Book Tower is one of Detroit’s most iconic structures. The 38-story building first opened in 1926 and is a beloved part of Detroit’s skyline. Since then, Book Tower has been meticulously restored and updated to merge historic design and modern amenities into a unique example of adaptive reuse. Known developed a visual identity and brand voice to match.

To better represent modern philanthropy and engage the next generation of funders, Forward Global tapped Known to develop a new brand name and visual identity.

Forward Global: The Future of Giving

Forward Global is a community of funders who activate their resources to address the world’s most pressing social issues.

Formerly known as “The Philanthropy Workshop,” Forward Global is a community of funders who activate their resources to address the world’s most urgent social issues and the inequitable systems facilitating them. To better represent modern philanthropy and engage the next generation of funders, the organization tapped Known to develop a new brand name and visual identity.

Our strategy, naming, and design work to-date has helped them facilitate a brand evolution to appeal to the modern philanthropist while still remaining true to their current members and existing values.

Rockefeller Center: The Beam

Rockefeller Center is known for its incredible Christmas display, but this holiday season brought a new incredible attraction to the heart of the city: The Beam at Top of the Rock. The Beam allows visitors to take a step back in time and out into the air over New York City, with a re-creation of the classic photograph, "Lunch Atop A Skyscraper," itself shot at Rockefeller Center during 30 Rock's construction.

The new Top of the Rock stands as a testament to the rich artistry and history of innovation embodied by Rockefeller and The Beam is the first in a series of new experiences launching this year as a part of the Top of the Rock redevelopment. Known was tasked with building a campaign “SEE YOU AT THE TOP” that highlights, connects and brings each new experience to life, building momentum, excitement and awareness that the new Top of the Rock is where incredible moments become magical memories.

Marketing for The Beam started as an out of home and social campaign highlighting iconic New Yorkers experiencing it for the first time. We partnered with stars of New York's culinary, fashion and entertainment fields to create assets promoting The Beam in December and throughout 2024.

The launch built momentum that propelled the new experience into every New Yorker's social feeds and into a must-see for incredible visitors who have since stopped by: from the TODAY Show to David Beckham. Known continued to capture and promote it all across organic and paid media, garnering huge numbers for our Top of the Rock accounts.

TikTok: It starts on TikTok

Facing geopolitical volatility, regulatory scrutiny and a growing competitive set, TikTok found itself in a challenging position. They needed to drive brand affinity at a time when their value wasn’t fully understood - so they tapped Known to develop the platform’s first ever belief system, advanced segmentation, followed by global brand campaign.

In late 2021, Known helped the biggest music company in the world, Universal Music Group, launch into hospitality, building a first-of-its-kind hotel at the intersection of music, heritage, technology, and purpose.

UMusic Hotels: A Portfolio of Unparalleled Music Experiences

In late 2021, our longstanding client Universal Music Group, the biggest music company in the world, chose Known to develop the strategic plan, brand identity, experience design and marketing strategy for an ambitious new group of hotel properties, called UMusic Hotels, that would fuse music, technology and social impact into extraordinary experiences all around the world.

Our first property opened in 2023 in Madrid, Spain, and has sold out ever since, becoming a new kind of platform for artist discovery, dynamic live experiences and new music content. Today, our growing global portfolio of UMusic Hotels continues to proliferate, with new properties opening all over the world.

Sesame Workshop: Making Impact At Home and Abroad

As the media AOR for Sesame Workshop, the non-profit educational organization behind Sesame Street, Known provides strategic support, audience research, and media planning and buying services for all paid media efforts across the Sesame Workshop umbrella. Our work has shown significant, incremental growth in reach and impact among parents and providers, helping Sesame Workshop bring sunnier days ahead to children everywhere. 

As a non-profit, Sesame Workshop relies heavily on donations to fund the multitude of resources and services that it provides. To support all of Sesame Workshop’s impactful programs across the globe, Known also handles new campaign creative and delivery for their individual giving donation campaigns. You can donate today 

Sesame Workshop leads the charge on responding to crisis when it happens, providing global support for children and families when they need it most. Over the past year, Known helped Sesame deliver a highly targeted video campaign surrounding the crisis in Ukraine and aiding refugee children and families cope with conflict and crisis. We ran a multi-touch campaign structure that used shorter cuts of video resources in Ukrainian to reach a larger number of impacted families across Ukraine, Russia, Poland, Hungary, and then retarget them with the full-length videos. The campaign drew nearly 40 million impressions from users living (or who recently lived) in Ukraine.

Business and technical audiences, and in particular, enterprise tech, is the origin story of our Insights business. 

B2B: 20 Years of Decoding Commercial Audiences

Business and technical audiences, and in particular, enterprise tech, is the origin story of our Insights business. We are deep experts in understanding commercial and technical audiences; over the last 20 years, we’ve done hundreds of projects in support of B2B clients.

We help our B2B clients decode the entry points to large IT spenders, understand how commercials and technical budgets get spent, and how decision makers and technical audiences think. And we are increasingly opening conversations around what role brand plays in B2B, how to bring the next generation of products and experiences to life, how to define audiences, and ultimately, how to deliver.

We are experts on topics that are relevant to these audiences and clients: cloud, developers, licensing, AI, ML, security, governance, GDPR… More importantly, we’ve built strong partnerships that go beyond the length of a given project; we are trusted advisors as our clients go to market.

For more on Known’s B2B experience and capabilities, email us at 

For over two decades, Known has been Microsoft's strategic partner at every inflection point and existential moment. 

Microsoft: 20+ Years of Partnership

For over two decades, Known has been Microsoft's strategic partner at every inflection point and existential moment. Known helped Office and Windows navigate the journey from packaged software to cloud services. Known was at the helm to rethink the value prop and target segments when Microsoft re-launched Surface. From Xbox to Azure to M365, and dozens of other products, services, and brands, Known continues to define the target audiences, and set the go to market strategies for the next generation of ground breaking B2B and B2C tech used by billions of people around the world.

From launching CoPilot to helping Microsoft identify which brand metrics, when shifted, most directly affect future revenue with B2B stakeholders, we continue to partner with Microsoft to craft the strategies as they evolve.

We’re excited for what the next 20 years will bring.

Hispanic Brand Love Index

The Hispanic Brand Love Index is the first comprehensive research study to scientifically calculate the revenue impact of brand perception among US Hispanics, the fastest-growing consumer cohort in America.

Across a broad set of industries, Known used data science and advanced analytics to measure brand affinity, decode what drives consumer preference, and predict quantifiable implications for US businesses. We did this for 58 brands in 9 industries.

Nestlé Health Science: Nuun

Nuun retained Known as part of their effort to achieve start-up level growth after its acquisition by Nestlé Health Sciences. As an established hydration tablet within the road running and sports performance space, Nuun was on the hunt to find opportunities to broaden consideration for clean hydration beyond its roots. The hydration market is chockful of incumbent sports drink brands (i.e. Gatorade) and go-to hangover cures (i.e. Liquid I.V.), and while they shouted their benefits from the top of every mountain, they all spoke to being the solution to a state of dehydration. Known was able to find an opportunity to zig when other brands zagged. This was done by championing your hydration even before you hit the start line. An evolved brand positioning, and creative brief provided the foundation and catalyst for Nuun’s New Year New You campaign. And after concept testing, we emerged with a cross-platform campaign taking on the classic trope of drinking coffee before anything. Our winning campaign concept was “But First, Nuun.” And the campaign's performance exceeded all expectations, testing better than any commercial in the Nestlé Health Sciences portfolio.

The social conversation around Grubhub's competitors is littered with "hangry" posts complaining about delayed food orders.

Blindly launch campaigns? Not in today's marketing landscape. Known's data-driven testing illuminates the path to guaranteed impact, quickly.

Creative Testing

Blindly launch campaigns? Not in today's marketing landscape. Known's data-driven testing illuminates the path to guaranteed impact, quickly. Our rigorous approach unlocks your message's hidden potential, analyzing its emotional pull and optimizing for exponential impact. Ditch guesswork for data-driven knowledge – steer clear of costly misses and watch your campaign and brand blossom. Known can do this incredibly quickly and identify which concepts will perform best in market, and how to make them better.

MAX: The One to Watch

Known partnered with Warner Bros. Discovery for the 360 global launch campaign of its new streaming platform, Max. Starring some of the biggest stars on the service including Jason Momoa, Issa Rae and Chip & Joanna Gaines, the campaign celebrates Max as “The One to Watch” for all your viewing preferences and moods. The cross-platform campaign includes linear, CTV, out-of-home, digital, radio, and social platforms.
